Universal Credit and benefit changes

The government is introducing major changes to the benefits system across the country. This means there will be changes to different benefits like council tax discount reductions, housing benefit, disability living allowance and six income-related benefits will be brought together in one single payment called Universal Credit. Please read on, watch our information video and follow the links below to find out more...

If you are receiving housing benefit and are of working age, you may lose some benefits under new Government rules coming into effect. You can call our free benefit advisors to find out more and have your questions answered - call freephone 0800 692 3000.

We're visiting customers at home to help explain the changes, which include:

Universal Credit - click here for our postcard explaining Universal Credit and what to do to prepare if you are affected.

Guide to Universal Credit (information from gov.uk)

Get ready for Universal Credit

Universal Credit film

If you would like to discuss any of the changes and get free, confidential advice, please call us on freephone 0800 692 3000 or email by clicking here.