Universal Credit is coming

Latest news - Universal Credit is coming

You can claim Universal Credit if you are:

  • Working age
  • On a low income or not in work 
  • Not in full time education or training
  • Have less than £16,000 savings.

We can help you prepare for Universal Credit. You'll need to:

  1. Have a bank account for Universal Credit payments to be paid into and draw up a monthly budget because you'll have to manage all your incomings and outgoings

  2. Put your rent account into credit because Universal Credit will be paid in arrears at the end of each month and there will be up to five weeks wait for the first payment

  3. Have internet access, for example on a laptop, smartphone or tablet to apply and manage claims. If you need help getting online, please contact us or the local JobCentre Plus

  4. Verify your identity by clicking here (instructions are also available here) so your claim for Universal Credit will be a smooth process. This is the best way to verify your identity and will speed the process up, but don’t worry if you don’t have the necessary documents to do this as there are other ways that are listed at the bottom of the page. 

To increase your chances of passing verification, you will require:

  • A personal email address (not a shared or business email address)
  • A valid Passport and/or Driving Licence (having both may increase your chances of being verified)
  • A UK bank account.

Make sure the information you supply is 100% accurate

  • Your name must match the name on your official documents
  • You must provide three years of address history
  • You will need to know your financial history and be prepared to answer questions about your financial activity that only you will know. 

Don’t worry if you are unable to verify identity through Gov.uk as you will still be able to access government services in other ways. You will need to take all the above documents to your interview at the Job Centre, where they will help you through the process.

Contact our money advisors for help with claims and information about benefits.

Universal Credit Money Manager

Universal Credit and benefit changes

The government is introducing major changes to the benefits system across the country. This means there will be changes to different benefits like council tax discount reductions, housing benefit, disability living allowance and six income-related benefits will be brought together in one single payment called Universal Credit. Please read on, watch our information video and follow the links below to find out more...

If you are receiving housing benefit and are of working age, you may lose some benefits under new Government rules coming into effect. You can call our free benefit advisors to find out more and have your questions answered - call freephone 0800 692 3000.

We're visiting customers at home to help explain the changes, which include:

Universal Credit - click here for our postcard explaining Universal Credit and what to do to prepare if you are affected.

Guide to Universal Credit (information from gov.uk)

Get ready for Universal Credit

Universal Credit explained films