Customer feedback

We are committed to providing quality services and welcome any compliments, suggestions or complaints because they let us know what we are doing right and where we need to improve.

Complaints about housing management services will be dealt with using Bracknell Forest Homes' Complaints Procedure. If you would like to make a complaint, please complete this this form or contact us:

by email bfh@bracknellforesthomes.org.uk

by telephone 01344 382800 or freephone 0800 692 3000

or by writing to Bracknell Forest Homes
                             Freepost RSCB-ZZUK-URTK
                             Berkshire Court
                             Western Road
                             Bracknell
                             Berkshire, RG12 1RE

Please click here for Bracknell Forest Homes' complaints leaflet, which explains how we will deal with your complaint.

If you would prefer external advice, you can also contact the Citizens Advice Bureau.

Received good service?

We are always pleased to hear when our customers are happy with our service or the customer care of a particular member of staff. We can learn from these compliments and thank the employees involved in providing the service. We may also be able to improve other services if you tell us what you particularly like about how we do things.

Please contact us using any of the above methods or complete this form.