Rechargeable Repairs
This section explains what rechargeable repairs are and situations when Bracknell Forest Homes may need to recharge a tenant for repairs work.
What is recharging and rechargeable repairs?
A charge may be made for repair or clearance work done by Bracknell Forest Homes to your property if you are responsible. If we need to do this, you will be charged for the costs of these works.
Your tenancy agreement explains that you must keep your home clean, tidy and in a good state of repair. You must pay us the cost of repairing any damage you cause to the property and fittings.
If you leave your home, garden or garage in a state of disrepair or leave behind any belongings or rubbish if you move, we will carry out the work needed and charge you for it.
What works could I be recharged for?
Unauthorised alterations/DIY work
You must have written permission from Bracknell Forest Homes before starting any alterations or improvements to your home (apart from decorating). It is important to check with us before you move to find out if you are expected to leave any alterations or improvements in place or whether you are expected to return the property to its original condition. If we have to do any work as a result of alterations you have done, the cost will be recharged to you.
Moving out
When you end your tenancy, we will explain your responsibilities and what you must do to avoid being recharged. This includes:
- handing back all keys to the property on the agreed date
- leaving the property (and garden if you have one) clear of all goods and belongings, including floor coverings and white goods such as fridges and washing machines
- making sure the property (and garden) is clean and clear of rubbish
- making sure the property is in a good state of repair.
We will charge you for the cost of clearing the property of any rubbish or belongings you leave behind. We will also charge you for any repairs needed which are your responsibility. A leaflet called Ending your tenancy is bing produced in consulation with the Customer Involvement Group and will shortly be available here. It explains what you should do if you want to end your tenancy.
Emergency repairs
If emergency repairs are necessary because of deliberate damage, vandalism, neglect or poor DIY, by you or any members of your household (including pets) or visitors, Bracknell Forest Homes will carry out the repair and recharge you.
Other works
Some customers ask us to carry out repairs or other works which are legally their responsibility. If Bracknell Forest Homes agrees to carry out these works we will recharge you the cost of the work.
Garages
The garage tenancy agreement states a garage must only be used for the storage of a motor vehicle. If there is clearance work or repairs needed for a garage as a result of misuse, the costs will be recharged to the customer.
Payment
When you request us to carry out a non-essential rechargeable repair on your behalf we would normally require you to pay for the works before they are carried out. In the case where the repair is of an essential nature, for example for health and safety, the upfront payment requirement may be waived, but we would normally request an advance contribution with a written agreement to pay the balance within a specified period.
So there is no delay to an essential rechargeable repair we will always try to provide a breakdown of the costs in advance. However, if this is not possible you will receive a full breakdown of costs and how to pay within a 10 working days of the work being completed.
What if I disagree with the recharge?
If you disagree with the recharge, the cost or if you are unhappy with the quality of workmanship then you should make a complaint using Bracknell Forest Homes’ complaints process. Please click here to see our complaints leaflet.
What happens if you don't pay?
If there is difficulty in paying the recharge please contact your housing officer as early as possible. Please click here to find out the housing officer for your area.
Tips to avoid being recharged
Please follow these tips to avoid being recharged for works.
- report repairs by calling freephone 0800 692 3000 or online by clicking here and keep your property in a good state of repair
- know your responsibilities as explained in your Tenant Handbook
- seek written permission from Bracknell Forest Homes before making any alterations
- clean and clear your property before leaving (please see Ending your tenancy leaflet)
Contact us
Email: bfh@bracknellforesthomes.org.uk
