Gas servicing and maintenance for leaseholders

We are pleased to offer an annual gas safety check for leaseholders and shared owners (known as ‘home owners’). We do this in a role as a contractor and we offer competitive prices.

What do we offer?

We offer a choice of six different levels of service to suit your needs. The basic service is called Level 1 and costs £65. This includes an annual check of your central heating boiler, gas fires and smoke alarms to check they are working safely. We will give you certificate (CP12) to confirm your gas appliances are in working order. We will also let you know if any other work is required. Level 6 is the highest level and is a maintenance contract. In the unlikely event that an appliance is dangerous we are legally required to disconnect the gas supply for your and your neighbours’ safety. We will return to complete the safety checks once you have arranged the necessary work to dangerous appliances.

We also provide higher levels of service as follows:

	Level 1 £65	Level 2 £100	Level 3 £130	Level 4 £125	Level 5 £165	Level 6 £205
Boiler safety check	ü	ü	ü	ü	ü	ü
Gas fire check	ü	ü	ü	ü	ü	ü
Smoke alarm check	ü	ü	ü	ü	ü	ü
Boiler maintenance	X	ü	ü	ü	ü	ü
Full heating system maintenance	X	X	X	ü	ü	ü
Breakdown call out available	X	ü	ü	ü	ü	ü
Call out cost included	N/A	X	ü	X	ü	ü
Two hour emergency response call out *	N/A	N/A	N/A	N/A	N/A	ü

*offered in winter months to vulnerable customers

What are my responsibilities as a home owner?

Home owners should carry out gas safety checks on all gas appliances, such as central heating boilers, gas fires and cookers at least once a year. This protects your safety as well as your visitors and neighbours. Checks must be completed by a qualified person known as a Gas Safe Registered Installer. The qualified person must give a certificate known as a CP12. At Bracknell Forest Homes all our gas engineers are Gas Safe registered installers.

Why are safety checks important?

Safety checks help identify faults and prevent health risks. Home owners have a legal duty to make sure gas appliances are safe to use. Getting your gas appliances checked regularly will:

Help to keep you, anyone else who lives with you and your neighbours safe
Reduce the risk of your appliances breaking down
Make sure your appliances work safely and efficiently
Help to reduce the running costs of appliances.

What happens if I sub-let my property?

Safety checks will give you peace of mind to know that your gas appliances are working correctly and safely, especially if you sub-let your property. All landlords are required by law under the Gas Safety (Installation and Use) Regulations 1998, to complete annual gas safety checks every 12 months by a Gas Safety registered installer and keep a record of the safety check for two years.

What are the other benefits of choosing Bracknell Forest Homes?

We:

Operate a customer helpline 365 days a year, 24 hours a day
Offer appointments for the annual gas safety check
Write letters and contracts in plain English
Offer translation and interpreting facilities to customers who need them
Ensure qualified engineers carry out all inspection and maintenance work
Give clear and concise information and advice when our engineers carry out work
Carry out satisfaction surveys and share results with customers.

I can’t afford the gas safety checks – can Bracknell Forest Homes help me?

Yes. If you cannot afford to pay the full amount in one go, you can pay a small amount each month through a Direct Debit via your bank.

I’m interested in the service offered by Bracknell Forest Homes – what do I do next?

Please contact us:

Freephone: 0800 692 3000
Email: gas@bracknellforesthomes.org.uk
Visit our offices at Berkshire Court, Western Road, Bracknell, Berkshire, RG12 1RE.

I’m interested in making sure everyone is safe. What else can I do?

Don’t use a gas appliance you suspect may not be working properly
Don’t try to alter or repair a gas appliance yourself – leave it to the experts
Never block any vents as this will shut out the fresh air that your appliance needs to burn safely
Check that nothing is obstructing outside grills, flues or airbricks. This may include shrubs and trees
Only use gas appliances for what they were designed for. For example, do not use a cooker to heat a room
Take care when buying second-hand appliances, make sure the seller gives you a written guarantee and always ask for a copy of the user manual
If you carry out a modification to your home which may include fitting a gas appliance, tell us beforehand to get permission. We can offer advice and guidance on the proposed work
Don’t use a living room fitted with a gas fire as a bedroom to avoid the risk from carbon monoxide poisoning.

Gas leaks

If you suspect you have a gas leak in your home, however slight, you should contact TRANSCO emergency on freephone on 0800 111 999.