Insurance Claims

Bracknell Forest Homes insures its dwellings so, for example, in the case of a fire that destroyed a property we would claim on its insurance for the cost of repairing the property.

However,  we do not insure any of the contents that belong to the tenant. We strongly suggest that every tenant should have contents insurance. We have arranged an insurance scheme that is available to all of its tenants and leaseholders and provides cover at an affordable rate.

Tenants may make insurance claims against Bracknell Forest Homes for any damage that Bracknell Forest Homes causes to the tenants' possessions, or injury to the tenant or members of their family.

As an example, if a Bracknell Forest Homes tradesman were to hammer a nail into the wall and inadvertently burst a pipe which resulted in the floor being flooded and ruining the tenant's carpet, Bracknell Forest Homes would be responsible for the cost of replacing the carpet as clearly its action has been negligent.

However, there are a variety of other issues for which we may not be negligent. For example, if there is a particularly bad storm which lifts a tile off a roof and as a result water comes through the roof, through the ceiling and damages a bedroom carpet, we would claim that Bracknell Forest Homes had not been negligent as it could not have prevented that from happening. Under such circumstances Bracknell Forest Homes would seek to reject any such claim.

If you wish to make a claim, please contact us on freephone 0800 692 3000 or email bfh@bracknellforesthomes.org.uk.

Leaseholders who wish to make a claim against the buildings insurance policy should also contact us to request a claim form. Please use the contact details above.